DOC-009 · Board Resolution for Fair Practice Code

Purpose, Benefit & Risk Coverage

Purpose

Approve the Fair Practice Code covering responsible lending, borrower communication and customer protection.

Benefit

Builds borrower trust, ensures transparent communication and reduces RBI/Ombudsman escalations.

Risk Coverage

Mis-selling, opaque pricing, recovery-conduct breach and customer-complaints escalation.

Responsibility Matrix

Department

Board, Secretarial & Compliance

Responsible Roles

Company Secretary · Compliance Officer · Managing Director

Approval Authority

Board of Directors

Reviewers

Grievance Officer · Customer Service Head

Statutory Basis

RBI Master Direction — Fair Practice Code for NBFCs.

Required Attachments

Fair Practice Code (PDF)

Missing Data Action Register

BBAI suggestions use this document's type, evidence, mapped roles, dates, approvals and compliance linkage.

Field: Code version

Field: Effective date

Field: Display language(s)

Field: Owner department

Evidence: Fair Practice Code (PDF)

Missing file

Missing date

Missing board approval reference

Missing signatory

Missing policy version

Missing responsible officer

Missing supporting material

Document-specific Risk Coverage

Borrower communication risk
Responsible lending risk
Customer protection risk

Generate Draft

12 missing inputs

Company Name *Required for the controlled document output.CIN *Required for the controlled document output.Registered Office *Required for the controlled document output.Authorised Signatory *Required for the controlled document output.Effective Date *Required for the controlled document output.Reference NumberOptional supporting information.Internal RemarksOptional supporting information.Meeting Date *Required for the controlled document output.Meeting Venue *Required for the controlled document output.Resolution Number *Required for the controlled document output.Responsible Officer *Required for the controlled document output.Code version *Required for the controlled document output.Display language(s) *Required for the controlled document output.Owner department *Required for the controlled document output.

Supporting Uploads

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