DOC-010 · Board Resolution for Grievance Redressal Officer

Purpose, Benefit & Risk Coverage

Purpose

Appoint the Grievance Redressal Officer (Nodal Officer) and approve the complaint-handling mechanism.

Benefit

Clear ownership of customer grievances; satisfies the RBI Integrated Ombudsman Scheme requirement.

Risk Coverage

Unattended complaints, Ombudsman penalties, reputational damage and customer attrition.

Responsibility Matrix

Department

Board, Secretarial & Compliance

Responsible Roles

Company Secretary · Compliance Officer · Managing Director

Approval Authority

Board of Directors

Reviewers

Customer Service Head

Statutory Basis

RBI Integrated Ombudsman Scheme, 2021.

Required Attachments

GRO Appointment Letter

Missing Data Action Register

BBAI suggestions use this document's type, evidence, mapped roles, dates, approvals and compliance linkage.

Field: Officer name

Field: Designation

Field: Contact email

Field: Contact phone

Field: Effective date

Evidence: GRO Appointment Letter

Missing file

Missing date

Missing board approval reference

Missing signatory

Missing responsible officer

Missing supporting material

Document-specific Risk Coverage

Grievance escalation risk
Nodal officer risk
Complaint-handling risk

Generate Draft

13 missing inputs

Company Name *Required for the controlled document output.CIN *Required for the controlled document output.Registered Office *Required for the controlled document output.Authorised Signatory *Required for the controlled document output.Effective Date *Required for the controlled document output.Reference NumberOptional supporting information.Internal RemarksOptional supporting information.Meeting Date *Required for the controlled document output.Meeting Venue *Required for the controlled document output.Resolution Number *Required for the controlled document output.Responsible Officer *Required for the controlled document output.Officer name *Required for the controlled document output.Designation *Required for the controlled document output.Contact email *Required for the controlled document output.Contact phone *Required for the controlled document output.

Supporting Uploads

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